Refund policy
This is a translation provided for convenience. In case of discrepancies, the German version is legally binding.
6. Voluntary right of return (Switzerland)
There is no statutory right of withdrawal for online purchases in Switzerland. However, sunnozy grants you a voluntary right of return: you can send back unworn items in their original packaging within 14 days of receipt. Please let us know by email beforehand. Once we have received and checked the goods, we will refund the purchase price. You bear the cost of the return, provided the goods are free from defects.
7. Right of withdrawal for consumers in the EU
If you are habitually resident in Germany or Austria, you as a consumer have the following statutory right of withdrawal; the voluntary right of return under clause 6 remains unaffected.
Information on the right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, take possession of the goods. To exercise your right of withdrawal, you must inform us (sunnozy Koltman, Fluhmattstrasse 31, 5400 Baden, Switzerland, email: info@sunnozy.ch) of your decision to withdraw from this contract by means of a clear statement (e.g. by email or letter). You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received notice of your withdrawal. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in no event will you be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods if this results from handling the goods in a way that is not necessary to establish their nature, characteristics and functioning.
Model withdrawal form (if you want to withdraw from the contract, complete this form and send it back to us):
To sunnozy Koltman, Fluhmattstrasse 31, 5400 Baden, Switzerland, email: info@sunnozy.ch
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: …
– Ordered on (*) / received on (*): …
– Name of consumer(s): …
– Address of consumer(s): …
– Signature of consumer(s) (only if this form is notified on paper), date
(*) Delete as appropriate.
We offer a 30-day right of return. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
To start a return, you can contact us at info@sunnozy.ch. Please note that returns must be sent to the following address:
sunnozy Koltman
Fluhmattstrasse 31
5400 Baden
Switzerland
If your return is accepted, we will send you a return label and instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at any time at info@sunnozy.ch.
Damage and issues
Please inspect your order on receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item, so that we can evaluate the issue and put it right.
Exceptions / non-returnable items
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or vouchers.
European Union – 14-day cancellation period
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If it is approved, you will automatically be refunded to your original payment method within 10 working days. Please bear in mind that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@sunnozy.ch.