Terms & Conditions

This is a translation provided for convenience. In case of discrepancies, the German version is legally binding.

1. Scope and provider

These Terms & Conditions apply to all orders placed in the online shop of sunnozy Koltman, sole proprietorship, owner Alexander Koltman, Fluhmattstrasse 31, 5400 Baden, Switzerland, email info@sunnozy.ch (hereinafter ‘sunnozy’), by end customers with a delivery address in Switzerland or Germany.

2. Conclusion of the contract

The presentation of the products in the online shop is not binding. You place the items you want in the shopping basket, can check and correct your entries at any time before submitting them, and by completing the ordering process you make a binding offer to purchase. Receipt of the order is confirmed by email without delay; the purchase contract is concluded with this order confirmation.

3. Prices and shipping costs

All prices are final prices in Swiss francs (CHF). No VAT is charged, as sunnozy Koltman is not entered in the register of persons liable for VAT (Art. 10 MWSTG, Swiss Federal Act on Value Added Tax).

Shipping costs: Within Switzerland, a flat rate of CHF 5.90 applies; from an order value of CHF 50.–, shipping is free of charge. For Germany, the flat shipping rate is CHF 5.50; from an order value of CHF 50.–, shipping is likewise free of charge.

Note for deliveries to Germany: Additional import charges (in particular import VAT and any service fees charged by the delivery company) may be incurred on import. These are not included in the purchase price and are to be borne by the customer.

4. Payment

The payment methods shown during the ordering process apply. Payment is charged when the order is completed.

5. Delivery

We deliver from Switzerland with Swiss Post. Within Switzerland, delivery usually takes a few working days after dispatch; to Germany, usually 2–3 working days plus any customs clearance. Should an item not be available, we will inform you immediately; in this case, any payments already made will be refunded.

6. Voluntary right of return (Switzerland)

There is no statutory right of withdrawal for online purchases in Switzerland. However, sunnozy grants you a voluntary right of return: you can return unworn items in their original packaging within 14 days of receipt. To do so, let us know by email beforehand. Once we have received and checked the goods, we will refund the purchase amount to you. You bear the cost of the return, provided the goods are free of defects.

7. Right of withdrawal for consumers in Germany

If your habitual residence is in Germany, you as a consumer have the following statutory right of withdrawal; the voluntary right of return under clause 6 remains unaffected.

Information on the right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (sunnozy Koltman, Fluhmattstrasse 31, 5400 Baden, Switzerland, email: info@sunnozy.ch) of your decision to withdraw from this contract by means of a clear statement (e.g. by email or letter). You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notice of your withdrawal. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; in no event will you be charged any fees as a result of such reimbursement. We may refuse reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to establish their nature, characteristics and functioning.

Model withdrawal form (if you want to withdraw from the contract, complete this form and send it back to us):
To sunnozy Koltman, Fluhmattstrasse 31, 5400 Baden, Switzerland, email: info@sunnozy.ch
– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods: …
– Ordered on (*) / received on (*): …
– Name of consumer(s): …
– Address of consumer(s): …
– Signature of consumer(s) (only if this form is notified on paper), date
(*) Delete as appropriate.

8. Warranty

The statutory warranty rights apply; claims for defects become time-barred two years after delivery (Art. 210 OR, Swiss Code of Obligations). In the event of defects, we will initially, at our discretion, provide a free replacement or carry out a repair; if this fails, you are entitled to the statutory rights to a price reduction or rescission of the contract. We ask you to report obvious defects within a reasonable period after receipt. For consumers in Germany, the mandatory statutory warranty rights remain unaffected.

9. Liability

To the extent permitted by law, sunnozy's liability for slight negligence and for indirect and consequential damage is excluded. Liability for intent and gross negligence as well as mandatory statutory liability provisions remain unaffected.

10. Data protection

Information on the processing of your personal data can be found in our Privacy Policy.

11. Applicable law and place of jurisdiction

Swiss law applies. The place of jurisdiction is Baden (AG), Switzerland – subject to mandatory statutory places of jurisdiction, in particular the place of jurisdiction for consumers (Art. 32 ZPO, Swiss Civil Procedure Code). For consumers whose habitual residence is in Germany, the mandatory consumer protection provisions and places of jurisdiction of their country of residence remain unaffected.

Last updated: September 2026